Shipping policy

Effective Date: June 29, 2026

At Tanayi, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

1. Shipping Coverage

We currently ship across India.

International shipping may be introduced in the future. Any updates regarding international delivery will be announced on our website.

2. Order Processing

Orders are processed after:

  • Order confirmation.

  • Payment confirmation (for prepaid and Manual Payment orders).

  • Successful verification, where applicable.

Typical processing time:

  • 1–3 business days

Orders placed on Sundays or public holidays will be processed on the next business day.

During festive seasons, promotional events, or periods of high order volume, processing times may be longer.

 

3. Manual Payment Orders

For customers choosing our Manual Payment option:

  1. Place your order on the website.

  2. Our team will contact you via email or phone with payment instructions.

  3. Once payment is successfully received and verified, your order will be processed for dispatch.

Orders that remain unpaid beyond the communicated payment window may be cancelled without prior notice.

 

4. Estimated Delivery Time

Estimated delivery timelines after dispatch are:

Location

Estimated Delivery

Metro Cities

2–5 Business Days

Tier 2 & Tier 3 Cities

3–7 Business Days

Remote & Rural Areas

5–10 Business Days

Delivery times are estimates only and may vary depending on courier operations and location.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Tanayi may offer:

  • Free shipping promotions

  • Discounted shipping

  • Category-specific shipping offers

These offers are subject to change without prior notice.

 

6. Order Tracking

Once your order has been shipped, you will receive shipping details via email, SMS, or WhatsApp (where applicable), including a tracking number if provided by the courier partner.

Tracking information may take up to 24 hours after dispatch to become active.

 

7. Multiple Shipments

If your order contains products from different categories, warehouses, or suppliers, it may be shipped in multiple packages.

You will not be charged additional shipping unless clearly communicated during checkout.

 

8. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailable

  • Delivery refusal

the package may be returned to us.

Additional shipping charges may apply for re-dispatch.

 

9. Address Accuracy

Customers are responsible for providing accurate:

  • Name

  • Shipping address

  • Landmark

  • Postal code

  • Contact number

  • Email address

Tanayi is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

 

10. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Curfews

  • Transportation disruptions

  • Strikes

  • Courier delays

  • High seasonal demand

While we will make every effort to keep you informed, Tanayi shall not be liable for delays caused by such events.

 

11. Damaged Packages

If your package appears damaged upon delivery:

  • Record an unboxing video before opening the package.

  • Take clear photographs of the package and its contents.

  • Contact us within 24 hours of delivery.

Claims submitted without adequate supporting evidence may not be eligible for resolution.

 

12. Missing or Lost Packages

If your tracking information shows that your order has been delivered but you have not received it:

  • Contact us within 48 hours.

  • We will coordinate with the courier partner to investigate the issue.

Resolution timelines depend on the courier's investigation process.

 

13. Delivery Refusal

If a customer refuses delivery for reasons not attributable to Tanayi (such as a change of mind), any applicable shipping, return shipping, or handling charges may be deducted from any eligible refund, where permitted by law.

14. Restricted Delivery Areas

Some remote locations may not be serviceable by our courier partners.

If delivery is not possible:

  • We will notify you promptly.

  • Your order may be cancelled.

  • Any payment received will be refunded in accordance with our Refund Policy.

 

15. Inspection at Delivery

We recommend that customers inspect the package upon delivery.

If the package appears tampered with, opened, or severely damaged, you should:

  • Refuse delivery where possible.

  • Immediately contact our customer support team with photographs.

 

16. Ownership and Risk

Ownership of the products transfers to the customer once full payment has been received.

The risk of loss or damage passes to the customer upon successful delivery to the shipping address provided during checkout.

 

17. Changes to Shipping Policy

Tanayi reserves the right to modify this Shipping Policy at any time.

Any updates will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

 

18. Contact Us

For any questions regarding shipping or delivery, please contact us:

Tanayi Customer Support

Email: tanayibyts@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)